f333 Privacy Policy

1. Introduction

This Privacy Policy (the "Policy") describes how f333 ("we", "us", or "our") collects, processes, stores, and protects the personal data of individuals ("you", "your", or "Player") who access or use the f333 online betting and casino platform available at https://f-333.app and its associated mobile applications and services (collectively, the "Service").

f333 is committed to handling all personal data with care, integrity, and in accordance with applicable data protection principles. This Policy applies to all Players who have registered an account, are in the process of registering, or who browse the f333 platform without an account. It applies equally to data collected through our website, any f333 mobile application, and all customer support channels.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. By using the Service, you confirm that you have read and understood this Policy and consent to the data practices described herein.

2. Data We Collect

f333 collects personal data in the following categories, depending on how you interact with the Service:

2.1 Identity Data

This includes your full legal name, date of birth, National Identity Card (NID) number or passport number, gender, and nationality. Identity data is collected during account registration and identity verification (KYC) processes.

2.2 Contact Data

This includes your email address, mobile phone number, and residential address (including district, division, and postal code). This data is used to communicate account information, transaction notifications, and support responses to you.

2.3 Financial Data

This includes your mobile wallet identifiers (such as your bKash or Nagad account number), bank account details where applicable, transaction history, deposit amounts, withdrawal amounts, and bonus redemption records. Financial data is used exclusively to process transactions and comply with anti-money-laundering obligations.

2.4 Gaming Activity Data

This includes your betting and gaming history, game preferences, session durations, wagering patterns, win/loss records, and responsible gaming tool usage. This data helps us deliver a personalised and secure gaming experience.

2.5 Technical Data

This includes your IP address, device type, browser type and version, operating system, screen resolution, time zone, and unique device identifiers. Technical data is collected automatically when you access the Service.

2.6 Usage Data

This includes information about how you navigate and interact with the f333 platform — pages visited, links clicked, features used, and session timestamps. Usage data is collected through cookies and server logs.

2.7 Communications Data

This includes records of your correspondence with f333 customer support, including live chat transcripts, email exchanges, and any documents or screenshots you submit as part of a support interaction or dispute resolution process.

3. How We Collect Your Data

f333 collects personal data through the following channels and mechanisms:

• Direct submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar technologies when you access or interact with the Service.
• Payment processors: Financial data passed to f333 by payment service providers (such as bKash and Nagad) in connection with deposit and withdrawal transactions.
• Game providers: Gaming activity data relayed to f333 by third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi) whose games are hosted on the platform.
• Fraud prevention services: Supplementary verification data provided by third-party identity verification and fraud detection services engaged by f333 to protect the integrity of the platform.

4. How We Use Your Data

f333 processes personal data only for clearly defined and legitimate purposes. The table below summarises the key purposes and the data categories involved:

f333 does not use personal data for automated decision-making that produces significant legal effects on Players without human review. Where profiling is used — for example, to identify responsible gaming risk indicators — it is subject to human oversight and Players may contest any resulting restrictions on their account.

5. Sharing Your Data

f333 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following circumstances, and only to the extent strictly necessary:

5.1 Payment Service Providers

To process deposits and withdrawals, f333 shares relevant financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, and our partner banks. These providers are contractually obligated to use your data solely for transaction processing and to apply appropriate security standards.

5.2 Game Content Providers

To facilitate gameplay, a Player's account identifier and session token are shared with third-party game studios (including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming). These studios receive only the minimum data required to authenticate the Player's session and record game outcomes. They are prohibited from using this data for independent marketing purposes.

5.3 Identity Verification Services

To fulfil KYC obligations and prevent fraudulent account creation, f333 may share identity documents and related data with third-party verification service providers. These providers operate under strict data processing agreements and are prohibited from retaining Player data beyond the verification process.

5.4 Legal and Regulatory Authorities

f333 may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by applicable law, court order, or regulatory directive. In such cases, f333 will disclose only the minimum data required to satisfy the legal obligation and will, where legally permitted, notify the affected Player of the disclosure.

5.5 Corporate Transactions

In the event of a merger, acquisition, restructuring, or sale of all or part of f333's business assets, personal data held by f333 may be transferred to the acquiring entity as part of that transaction. Players will be notified of any such transfer and of any resulting changes to this Privacy Policy before they take effect.

6. Cookies & Tracking Technologies

f333 uses cookies and similar tracking technologies to operate the Service, improve platform performance, and personalise your experience. The following categories of cookies are used:

• Essential cookies: Required for the platform to function correctly. These include session management cookies that keep you logged in during an active gaming session. These cookies cannot be disabled without impairing the Service.
• Functional cookies: Used to remember your preferences — such as language settings, display options, and recently played games — so that you do not need to reconfigure them on each visit.
• Analytical cookies: Used to collect anonymised usage data to help f333 understand how Players navigate the platform, which features are most used, and where technical issues may exist. This data is used solely for internal improvement purposes.
• Security cookies: Used to detect and prevent fraudulent activity, including bot traffic, account takeover attempts, and suspicious betting patterns.

f333 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings; however, disabling essential cookies will affect your ability to use core platform features including account login and gameplay.

7. Data Retention

f333 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by applicable law. The general retention periods applied by f333 are as follows:

• Account and identity data: Retained for the duration of the account relationship and for a minimum of 5 years following account closure, in accordance with anti-money-laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with applicable financial record-keeping requirements.
• Gaming activity data: Retained for a minimum of 3 years from the date of the activity, for purposes of dispute resolution and responsible gaming analysis.
• Customer support records: Retained for 2 years from the date of the last interaction, unless the record is relevant to an ongoing dispute or legal proceeding.
• Technical and usage data: Retained in identifiable form for up to 12 months, after which it is anonymised and may be retained indefinitely for aggregated analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual Player.

8. Data Security

f333 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or disclosure. Key measures include:

• SSL/TLS encryption for all data in transit between your device and the f333 platform.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls ensuring that only authorised personnel can access personal data, and only to the extent required by their role.
• Regular internal security reviews and vulnerability assessments of the f333 platform infrastructure.
• Incident response procedures to detect, contain, and report any data breach in a timely manner.
• Staff training on data protection obligations and secure data-handling practices.

While f333 takes all reasonable precautions to protect your personal data, no system of data transmission or storage can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials and for ensuring the security of the device from which you access the Service. Please notify us immediately at [email protected] if you suspect any unauthorised access to your account.

9. Your Rights

As a Player whose personal data is processed by f333, you hold the following rights in relation to your data. You may exercise any of these rights by contacting f333 customer support at [email protected]. f333 will respond to all valid requests within 30 days of receipt.

Where f333 processes your personal data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. To opt out of marketing communications, contact customer support or use the unsubscribe option included in any marketing email.

10. Minors

The f333 Service is strictly restricted to individuals aged 21 years and above. f333 does not knowingly collect personal data from anyone under the age of 21. If f333 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and any associated account will be closed without refund of any funds found to be connected to underage activity.

If you are a parent or guardian and believe that your child has registered an account or provided personal data to f333 without your consent, please contact us immediately at [email protected] so that we can take prompt action.

11. Third-Party Services

The f333 platform integrates with a number of third-party services to deliver its full range of features. While f333 takes care to engage only reputable service providers, we are not responsible for the privacy practices of third parties operating their own platforms. When you interact with a third-party service accessible through f333 — such as a game lobby powered by an external studio — you may be subject to that provider's own privacy policy in addition to this one.

f333 does not embed third-party social media plugins, advertising networks, or analytics services that would allow those parties to independently track your behaviour across the internet. All analytics conducted on the f333 platform are performed using first-party tools under f333's direct control.

12. International Data Transfers

f333 primarily processes and stores personal data within secure facilities serving the Bangladesh region. In limited circumstances — for example, when engaging game content providers or identity verification services — personal data may be processed by third parties whose infrastructure is located outside Bangladesh.

Where personal data is transferred internationally, f333 takes steps to ensure that an adequate level of data protection is applied, including requiring the receiving party to enter into data processing agreements that impose obligations equivalent to those in this Privacy Policy. f333 does not transfer personal data to jurisdictions that lack adequate data protection frameworks without first implementing appropriate safeguards.

13. Changes to This Privacy Policy

f333 reserves the right to update or revise this Privacy Policy at any time. Where changes are material — such as changes to the categories of data collected, the purposes for which it is used, or the rights available to Players — f333 will notify registered Players by email no less than 7 days before the revised Policy takes effect.

Non-material changes, such as corrections of typographical errors or clarifications that do not alter the substance of the Policy, may be made without prior notice. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this Policy periodically to stay informed of how f333 protects your personal data.

Your continued use of the f333 Service following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you must discontinue use of the Service and may request account closure in accordance with the Terms & Conditions.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which f333 handles your personal data, please contact our dedicated support team. All privacy-related enquiries are handled with priority and in strict confidence.

Email: [email protected] (plain text — not a clickable link)

Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)

Please include your registered username and a clear description of your query or request when contacting us. For data access, rectification, or erasure requests, you may be asked to verify your identity before the request is processed. f333 aims to acknowledge all privacy-related enquiries within 48 hours and to resolve them fully within 30 days.